How long does it take for Recapture to consider a cart to be abandoned?

Short answer: 30 minutes. That's the amount of time a cart has to be inactive before we consider it abandoned.

That being said, it doesn't have to be 30 minutes. If you want to change it to something else, say an hour, or even a day, we can do that. Just use the little message icon at the bottom right of your account to contact us.

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