Activating Review Reminder Emails
Before you Start
Post-purchase Review emails require that you have the proper app installed. Recapture integrates with this installed app/extension to let them handle the review display and collection in your store. We send the emails and allow you to see the stats under one roof.
For Shopify, we support the following apps:
- Shopify Reviews
For WooCommerce, we support the WooCommerce Reviews that is installed by default.
For Easy Digital Downloads, use the EDD Reviews extension.
You must have one of these installed for your Review Reminder emails to work with Recapture. If you're not sure whether yours will work, or you'd like to make a request for a new one, don't hesitate to Contact Us.
Configuring Review Reminders
Turning on Post Purchase review reminders is easy and can be done in just a few clicks.
First, go to the Post Purchase review reminders section of your account by navigating from the left side menu:
This will take you to the Post Purchase analytics screen, which isn't very interesting just yet...
Next, click on "Campaigns" at the top:
You'll see a series of default campaigns that were added automatically to your account on setup:
To get started, you can edit the content of each campaign. Hover over the campaign name and click the Edit button:Which takes you to the email editor. It's exactly like the one we use for Abandoned Carts. You can drag and drop items into the email, and click-to-edit things in the middle. It's super easy to use and pretty intuitive:To adjust the timing of the email as well as the subject and preview text, click the "Settings" button at the top, which will bring up these options:
The emails can be triggered after the order is placed or shipped, depending on your preferences.
When you're done, click "Save" at the top. To return to the Campaigns, click on the Campaigns link at the top one more time:
And then ONE last step, click the "On" slider to the left to start the campaign:
Repeat this for each email in your review booster campaign you wish to send. We recommend a 1-3-6 week campaign to try and get the most reviews possible while not annoying your customers too much.
After this, be sure to check your Review Booster Collector page and make sure the wording is what you'd like to see there.