Recapture Knowledge Base
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Frequently Asked Questions

  • How does Recapture work?
  • How do Abandoned Carts Work in Recapture?
  • How do I update the Recapture Magento extension?
  • How do I maximize my email collection for abandoned carts?
  • How to setup and use Email Collectors (Email Popups)
  • How long does it take for Recapture to consider a cart to be abandoned?
  • Are you GDPR compliant?
  • What is "Cart Abandon Rate"?
  • What are the best practices for abandoned cart emails?
  • What is "Recapturable Revenue"
  • How do I view analytics for a specific date range?
  • How much revenue can I get back for my store?
  • Why are my analytics showing in a different timezone?
  • Why are my campaigns reporting in a different timezone?
  • What is "Recaptured Revenue"
  • I have multiple accounts with Recapture, can I access all the accounts from within one account?
  • How long does Recapture take to setup?
  • What are "Actionable Abandoned Carts"?
  • How do I set my timezone?
  • How can I use coupons in Recapture?
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