Frequently Asked Questions
- How do I update the Recapture Magento extension?
- Do you support custom email templates?
- How long does it take for Recapture to consider a cart to be abandoned?
- How do Abandoned Carts Work in Recapture?
- What are "Actionable Abandoned Carts"?
- Help, I'm being attacked by shopping bots!
- How do I maximize my email collection for abandoned carts?
- How to setup and use Email Collectors (Email and Mobile Number Popups)
- Can I use Unique Discount Codes for customers?
- Can Recapture send emails to my old abandoned carts?
- How does Recapture work?
- What are the best practices for abandoned cart emails?
- How can I use coupons in Recapture?
- Will the customer continue to receive abandoned cart emails if they complete their order?
- How long does Recapture take to setup?
- What is "Cart Abandon Rate"?
- What is "Recaptured Revenue"
- How do I view analytics for a specific date range?
- How much revenue can I get back for my store?
- I have multiple accounts with Recapture, can I access all the accounts from within one account?