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Questions about how Recapture treats shopping carts

  • How do Abandoned Carts Work in Recapture?
  • What are the best practices for abandoned cart emails?
  • How can I use the 'Add to Cart' popup to collect more emails?
  • How long does it take for Recapture to consider a cart to be abandoned?
  • Can Recapture send emails to my old abandoned carts?
  • What are "Actionable Abandoned Carts"?
  • What is "Cart Abandon Rate"?
  • Why are the cart dates showing the wrong time?
  • Will the customer continue to receive abandoned cart emails if they complete their order?
  • How does the Live Cart Feed work?
  • Why does Recapture show more carts than Shopify?

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