How to do a conflict test with Recapture

In this article, we offer a detailed way to check for plugin and theme conflicts with Recapture. Not all plugins are as well written as they should be and conflicts arise when developers fail to follow the WP standards on plugin APIs and such. So if you're seeing a weird issue with Recapture, the first thing you should check is whether a plugin conflict is causing it or not.

NOTE: Some themes don't persist all their settings when you deactivate them (this is BAD behavior by a theme, not a problem caused by us…). Make sure you either keep track of where your widgets were or you have a reliable backup to ensure that you don't lose any settings.

Plugins don't generally have this issue, but not all plugins are well-written. Recapture will ALWAYS preserve its settings and data if you deactivate it.

Plugin Conflict Check

This is a temporary check to find out if any other plugin is interfering with Recapture's functionality. It's not intended as a fix, only as a way to find out what the cause of the problem is.

1. Temporarily disable ALL other plugins except Recapture
2. Test the problem again.
3. If the problem disappears, then you have a plugin conflict on your hands.
4. Enable the plugins ONE at a time and test the problem (step 2) each time.
   1. Repeat this until you see the failure.
   2. The plugin you just enabled is the culprit. Skip to step 5.
5. If you disable all plugins and the conflict is STILL there, continue to “Theme Conflict Check”.
6. Re-enable your disabled plugins again.

Theme Conflict Check

This is a temporary check to find out if your theme is interfering with Recapture's functionality. It's not intended as a fix, only as a way to find out what the cause of the problem is.

1. Temporarily switch to a default theme, like TwentyNineteen or TwentyTwenty.
2. Test the problem again
3. If the problem disappears, then you have a theme conflict on your hands.
4. If the problem remains, the bug is in Recapture itself. Contact us immediately for a fix.
5. Switch back to your original theme again

It's important to understand if a theme or plugin conflict is happening, since every plugin and theme can be a little bit different. For theme problems, we will likely refer you to the theme developer or perhaps offer a simple fix (if we know of it). Plugin problems may be resolved if you recently updated to a new version by downgrading to the last good version you were using.

In general, we can't really fix issues with other plugins if they are doing something that violates WordPress standards. We will do our best to help, but if we find this to be the case, you'll need to get in touch with the plugin or theme developer and ask them to fix it.