How to install Recapture for Paid Memberships Pro (PMPro)

Recapture supports WooCommerce, Easy Digital Downloads, Restrict Content Pro, Paid Memberships Pro, Shopify, CartHook, CrateJoy, ReCharge, BigCommerce, Magento 1 and Magento 2.  Instructions for installing each are below:

Setting up Recapture for Paid Memberships Pro (PMPro) is very quick and painless.  Like most integrations in WordPress, we came packaged as a Plugin from the WordPress.org repository.

How to Install the Plugin from the Repository

  1. Login to your admin dashboard in WordPress as an administrator
  2. Go Plugins->Add New
  3. In the upper right corner, find the search box
  4. Pick this result:
  5. From there, click the Install Now button:
  6. When it's done, click the Activate button
  7. Skip to the "Activating Recapture" section below.

How to Install the Plugin manually

  1. Download the ZIP to your local computer (you may receive this manually from the Support team for a quick-fix)
  2. Login to your admin dashboard in WordPress as an administrator
  3. Go Plugins->Add New
  4. At the top, click the "Upload Plugin" button:
  5. Click "Browse" and find the ZIP file you need to upload on your local computer
  6. After you locate the file, click OK and begin the upload
  7. When it's done, click the Activate Plugin button
  8. Skip to the "Activating Recapture" section below.

Activating Recapture

Once you have the plugin installed, you'll need to connect to a Recapture account.  This is easy to do.

  1. When your installation is complete, you should end up on this page:
    1. If you don't see that, you can navigate there manually.  Select "Recapture" on the left hand side menu:
  2. Click Connect to Recapture.  Your admin email and username will be used to automatically create an account for Recapture.  First, we'll verify the details:
    1. To complete things, you'll need to:
      1. Add a password
      2. Accept the terms of service and privacy policy
      3. Click "Get Started"
  3. When you do that, you'll end up in the Recapture dashboard with a checklist of things to complete your setup:
  4. You'll want to click on "Set your currency and timezone" and select the appropriate choice for you.
  5. After that, click on "Activate an abandoned cart campaign".  This will turn on the emails to start collecting lost revenue.  THIS IS THE MOST IMPORTANT STEP, so don't forget it!

What else I do I need to do after the Paid Memberships Pro integration is active?

You'll want to check a few things out:

  1. Activate your abandoned cart email campaigns
    1. You must activate the campaigns, no emails will be sent automatically until you do!
  2. Turn on the Add to Cart Popup to maximize email collection for abandoned carts
  3. Import your prior purchases from PMPro into Recapture ("Export Memberships")

This last step doesn't happen automatically because it can be a big data import depending on your site.  Here's what you do:

Go to your WP admin dashboard under Recapture.  Find the button "Start Export"

Once you click on that, you'll start moving customer data into Recapture for past purchases.  That process iterates all users on the WP site and for each user sends the following data to Recapture:

  1. Email
  2. First name
  3. Last name
  4. Order count
  5. Last ordered at

This important data will allow Recapture to help you define segments for your emails like Purchased Product Count > 0  (to help distinguish new vs. returning customers)

In addition to this import, your analytics will display after your store has sent data for 24 hours.  We aggregate data for the dashboard daily, so you'll see how it's working within a day or two

If you're having issues, please don't hesitate to Contact Support.

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