How to install Recapture for BigCommerce

Recapture supports WooCommerce, Easy Digital Downloads, Restrict Content Pro, Paid Memberships Pro, Shopify, CartHook, CrateJoy, Recharge, BigCommerce, Magento 1 and Magento 2.  Instructions for installing each are below:

How to install Recapture for BigCommerce

1) First, visit Recapture's BigCommerce App Store listing and click GET THIS APP from the top right of the page:




2) Next, you'll be directed to authenticate Recapture with your BigCommerce store 

(you may need to login to your BigCommerce store first if you weren't logged in already):




3) You will be presented the App Store listing again after login, click on Install from the top left of the page:




4)  Then, you'll be asked to grant permissions for us to see your store data.  We will use this to provide your analytics in the Recapture dashboard.



5) Once you authenticate, you'll finish the configuration for Recapture which is SUPER quick--just two things to setup!

What else I do I need to do after the install is complete?

You'll want to check a few things out:

  1. Check your theme type--if it's Blueprint, you have some additional work to perform.  See our instructions on how to setup your BigCommerce Theme
  2. Activate your abandoned cart email campaigns
    1. You must activate the campaigns, no emails will be sent automatically until you do!
  3. Turn on the Add to Cart Popup to maximize email collection for abandoned carts
  4. Look at Winbacks for previous customers who haven't bought in over 30 days
  5. Use Review Booster to collect more reviews for your products

Your analytics will display after your store has sent data for 24 hours.  We aggregate data for the dashboard daily, so you'll see how it's working within a day or two.

If you're having issues, please don't hesitate to Contact Support.

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